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Trackstar
Can I transfer my subscription from my old vehicle to my new vehicle?
Please contact our Customer Services team on trackstarsupport@trafficmaster.co.uk and they will be able to advise if this is possible.
My car has been stolen, what should I do?
As soon as you are aware that your vehicle has been stolen, please contact us with your police crime reference number and as much information about the theft as you know (For example: Who, What, Where, Why and When?). We cannot start to track the vehicle without the crime reference number so this is really important. The Trafficmaster emergency number is 0844 561 9990 and the operative will talk you through the procedure and what happens next.
I have a question about how Trackstar works
If your vehicle has been moved illegally we can help you to locate it by using the Global Positioning System (GPS) in your Trackstar unit. Also, if your vehicle moves without the use of its keys, the unit will notify us and we'll be able to let you know and check if there is an explanation for it.
I’m buying a new car and want to move my unit to the new vehicle
Please call us on 0845 604 5433 for advise on de and re-installations or to check if buying a new unit works out more cost effective for you.
I’ve bought a car with Trackstar installed, what do I do?
Please call the Trackstar Support team on 0845 604 5433 when the vehicle has recently been moved and is in an area with a clear view of the sky. Or complete an enquiry form in the Help/Support section and we will call you.
My car is going on a ferry, or on the back of a car transporter – what should I do?
If your car is being transported or moves without the keys (for example if on a car transporter or ferry) the Trackstar unit will alarm. Please advise us first by sending an email to trackstarsupport@trafficmaster.co.uk and let us know when it is being moved so that we can avoid any false alarms.
How do I know my Trackstar is working?
As a Trackstar customer you are entitled to 6 test tracks per year. This means that we track the vehicle as we would if the vehicle was stolen and check the key functions of the unit i.e. GPS score, tracking to correct location, tracking in real time etc. Should you want this arranged please call the Test Track team on 01234 759138 when the vehicle has recently been moved and is in an area with a clear view of the sky.