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Mobile
What happens if I have a problem?
There are Fault Finding guides, Installation and Download Instructions specific to your handset. These can be found in the appropriate section here.
My phone battery does not last very long at all
After you have finished using the application, you should use the main menu and press the exit button to close the application. If you use the hard key 'Back button' the application will remain open in the background. This means that the GPS will still be running, and as such the battery drain will be higher. When driving you should use an in-car charger to keep the battery charged.
I’ve entered a destination, but it just says ‘searching for GPS’
Smartnav needs a GPS fix in order to work effectively. It will be unlikely that you can get GPS when inside buildings, and occasionally in built up areas with tall buildings or trees.
The destination time given verbally is slightly different to that given by the visual instructions. Why?
Please ensure that the date and time is correctly and accurately set on your phone. If this is sufficiently different then it can affect the Estimated time of arrival.
Will it work abroad?
No, it is not designed for use outside of the UK.
How much are calls to the PA in the call centre?
Calls to the PA are charged at a Premium rate. Network charges will vary. Calls typically last for 40 seconds and cost less than £1.20.
Is there any cost for the route itself?
Yes, but these are very small and are normally covered within your contract with your mobile phone provider. Typically a Smartnav route is around 20-30 kb of data.
Is there any cost for the application download?
If you choose to download the application via GPRS, then the approximate size is 4MB and you may be charged for this data transfer if it exceeds any monthly allowance within your contract. Please check with your airtime provider to ensure that you don’t exceed any monthly allowance.
My phone gets really warm. Is that normal?
Yes. The GPS module and the processing power required means that the phone can appear to be warmer than normal.