Express Vending

Express Vending uses Fleet Director to optimise its nationwide fleet management operation.

Express Vending is one of the leading regional vending machine supply companies operating throughout the UK. The company specialises in providing a full coffee vending machine and refreshment solution to customers, including a filling and cleaning service, supply of wholesale ingredients and cleaning products, all backed up with a comprehensive technical support package. To visit their website follow the link Express Vending.

Express Vending work with some of the biggest brands in the food and drinks industries including Coke, Nestle, Mars Cadbury, 3M and Unilever - and has now also chosen to work with one of the leading fleet management solutions providers - Fleet Director from Trafficmaster.
Express Vending is committed to delivering quickly and efficiently, the highest levels of customer service in all aspects of the business. This includes optimising the operational efficiency of running its 70-strong fleet of Citroen light commercial vans and Vauxhall Astra estates, which have all recently been fitted with the Fleet Director solution including the Smartnav satellite navigation system.

Keith Smith, Operations Director at Express Vending is impressed with the benefits he and his drivers are already seeing since Fleet Director was installed in across the whole fleet. "Since installing Fleet Director with the Smartnav satellite navigation as well, we have seen a general increase in productivity and the number of jobs our drivers and engineers are able to handle on an individual basis.

"Our drivers have particularly noticed that the dynamic routing system on Smartnav ensures they are always on the quickest route, reducing mileage and travel time. This is turn means they are able to meet expected customer arrival times as the are not getting delayed en route."
Fleet Director has enabled Express Vending to refine all aspects of their fleet management and tracking to the benefit of the drivers as much as the management team. "We have looked at a number of different tracking devices over the last couple of years but never found one that we felt was designed with the driver in mind, and that to us was a primary consideration. But when we looked at Fleet Director this not only delivered the management tool aspects we wanted but the driver benefits as well."

With Fleet Director, the location of every Express Vending vehicles can be identified on screen at any given time, so if a new or emergency job comes up, the closest and most appropriate vehicle can be despatched optimising response times and productivity. "For our drivers, this means we make best use of their time but Smartnav also brings them a range of other important benefits. For example they have access to Smartnav's unique 24/7 Call Centre facility so our drivers can talk to a Personal Assistant for route guidance or for help in the event of a breakdown or a puncture. In the event of a major emergency, our drivers can also contact 999, via the Smartnav system at the touch of a button.

"For us as a company, with a fieldforce operating remotely and often alone, these facilities are a very important aspect of our duty of care responsibilities and are really appreciated by our staff."

For more information on Express Vending please go to www.expressvending.co.uk. Whether you are looking for a commercial or a office coffee machines they are one of the leading regional vending machine supply companies operating throughout the UK.